Netgear intros SPH200W WiFi phone with Skype

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Bernie @ Oct 20th 2007 5:04PM

A summary of issues found to date and reported to netgear under case# 5879445, on 10/17.

After no response, thursday afternoon I called 1-888-NETGEAR, option 4. Argued with a useless Indian (who spoke very poor English) for over 2 hour. He kept going away for 10 minutes at a time to "check with his senior engineer", leaving me on hold.

He clearly didn't understand anything I said to him and kept saying "don't worry I will take care of you".
He was clearly following a script and wouldn't escalate me to level 2, so I played a long, did a reset, wasted more time. When I finally got to an American engineer at level 2.

Now, saturday 10/20, I am on the phone again, and another moronic Indian has had me on hold for yet another 60 minutes, theoreticaly waiting for level 2 support?

1. SPH 200W does not reliably detect headset (which works fine with several other devices, including my cellphone and the GE DECT Skype phone).

2. On the few ocassions that I have coerced it to detect my headset (without turning off and back on again - which takes about 2 minutes!), no speaker or microphone audio comes out of either the headset or the phone itself.

3. If I boot phone with headset plugged in, it is recognized, and speaker audio is correctly routed to it, but microphone audio is not. Called parties hear NOTHING!

4. Unit did a "System error - please reboot" on me once - 5 minutes out of the box when trying to make my first Skype call.

5. Unit takes around 60 seconds to boot.

6. Skype contacts status is not updated correctly - often showing contacts offline, who are in effect ONLINE!

7. When dialing an incorrect (too short) number - not 1+ area code + phone number, you incorrectly get an error of "You need to buy more Skype Credits". Clearly the wrong error message.

7a. My GE DECT Skype phone has a "default" area code, that gets prepended to 7 digit numbers - where is this on the SPH200W?

To date, Netgear hasn't even admitted that these are issues that they intend to fix!

We have a long log under case# 5879445, running on Netgear's support web site. They keep promising to
contact me to resolve this and noone actually does call me!

Very very unhappy with this, my first Netgear product. Should Netgear actually respond to these issues I will post updates.

Best Regards,
Bernie

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